Bilingual Credit Management Resolution Agent, (Remote, Canada-wide)

Bilingual Credit Management Resolution Agent, (Remote, Canada-wide)

Job title: Bilingual Credit Management Resolution Agent, (Remote, Canada-wide)


Job description: This is a nationwide opportunity. RBC provides full flexibility to work remotely. Candidates are welcome to apply from anywhere in Canada
What is the opportunity?
You are an agent within our Credit Management and Recoveries team, acting as an RBC ambassador delivering an exceptional client experience by offering financial advice & solutions during their time of need. You champion the RBC brand and provide support to our clients as they interact with us in a variety of ways. If you have strong communication skills, are inquisitive and are passionate about building client loyalty & trust come build a long term career within RBC. This is a full time and shift oriented role with an opportunity to work from home. As Canada’s leading financial institution, we are committed to safe banking and provide support to ensure your success in this critical role.

What will you do?

  • Focus on helping clients when they need us most, by responding empathetically to a variety of questions, offering and resolving client financial concerns
  • Educate & provide advice to clients in order to meet their financial needs, while providing tailored short and long terms credit solutions
  • Educate and assist clients with using RBC digital capabilities
  • Resolve problems at first point of contact in a friendly and helpful manner, and maintain relationships with partners to work as one RBC.
  • Contribute to team results by supporting all colleagues to be successful in meeting client needs
  • Cultivate and maintain relationships with partners to work as one RBC
  • Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests

What’s in it for you?

  • We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference in our client’s lives and to our communities
  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable
  • A world-class training program in financial services
  • Excellent career development and access to a variety of job opportunities across business and geographies
  • Leaders who support your development through coaching and managing opportunities
  • Work in a dynamic, collaborative, progressive, and high-performing team

What do you need to succeed?

  • Ability to work independently in a structured environment, as a Remote Office Employee (ROE), working in your home office with proven time management, organizational and problem solving skills & must be able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.)
  • Proven interpersonal, communication and problem resolution skills
  • Proven ability to build rapport while offering the right solutions for our clients while mitigating risk
  • Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns
  • Full flexibility for a variety of shifts Monday to Saturday
  • Strong communication skills (oral & written) in English and French


  • Past experience in a customer service role where you provided a variety of needs based solutions
  • Experience working in a team and metrics-based performance environment
  • Previous experience working in a Contact/Call Centre or in a fast paced financial and/or service industry

At RBC, the health and wellbeing of our employees and candidates is always our top priority .

Recruitment Process
COVID-19 has accelerated change across our workplace, including our hiring practices! As a result, throughout your application process, you may be asked to connect with us virtually, and may not be required to meet in-person. Our recruiters will explain how our video-interview technology will be used throughout the recruitment process, and will be on hand to answer any questions you might have.

Workplace Flexibility
You will be given the opportunity to work from home, if you can be fully productive, and role requirements including regulatory obligations can be satisfied. We are committed to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home effectively, wherever possible.

Health & Safety
For employees that may be required to work from our premises, we’re doing our part to safeguard your health, and taking extra steps to reduce the spread of COVID-19. All RBC premises will allow for required physical distancing requirements, and new routines and resources such as hand sanitizer, antiseptic wipes, masks, or other protective equipment.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

City: Nationwide Opportunity
Address: Nationwide Opportunity
Work Hours/Week: 37.5
Work Environment: Call Centre
Employment Type: Permanent
Career Level: Entry Level
Pay Type: Salaried
Required Travel (%): 0
Exempt/Non-Exempt: N/A
People Manager: No
Application Deadline: 01/31/2022
Req ID: 433124
Platform: Personal & Commercial Banking
Ad Code(s):

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Expected salary:

Location: Canada

Job date: Fri, 14 Jan 2022 00:05:29 GMT

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