Case Officer

Case Officer

Job title: Case Officer

Company: New Zealand Transport Agency

Job description: Case Officer

  • Fantastic development opportunity, flexible working and great work/life balance!
  • Bring your agility, attention to detail and logical approach to our supportive, highly-engaged team
  • Fixed term, part time role: 12 months, 8 hours per week: every Friday
  • Palmerston North location

Te Whiwhinga mahi | The opportunity

As one of our team of Case Officers, you will provide solid knowledge and expertise that contributes to a fair and firm regulatory system. Bring your excellence in critical thinking and attention to detail to manage complex customer inquiries and make risk assessments at pace, and to a high standard. You will work closely with internal and external stakeholders and customers, making connections across the business and industry.

If you are after a fast-paced and varied role, with scope to learn and grow, this could be the opportunity you have been waiting for. Take advantage of flexible working for the perfect work/life balance this role provides!

Ko koe tēnei | About you

To be successful in this role, you will bring:

  • Proven experience in assessing risk in a regulatory work environment
  • Confidence and excellent oral and written communication skills
  • Sound judgement and decision-making skills
  • Ability to apply critical thinking
  • Some understanding of Government legislation and policy
  • Excellent time management skills with the ability to be agile
  • Sound knowledge of Microsoft Office Suite
  • Proven ability in building and maintaining of relationships

Ko wai mātou | About us

At Waka Kotahi NZ Transport Agency, it all starts with our people. The organisation’s performance and success depends on the people who choose to make this a great place to work and make a difference for Aotearoa. Waka Kotahi has a strong future focus, understanding that new technologies and changing customer expectations mean the transport system we know today will not be the one we deliver in ten years time.

As the lead regulator for land transport our purpose is to ensure that the system is safe, efficient, effective and operates in the public interest. Safety is a top priority for Waka Kotahi and we, as Te Rōpu Waeture (the Regulatory Services group), aim to improve safety and reduce the risk of harm by being a firm and fair real-world regulator applying principles of good practice grounded in Te Ao Maori – Whakapono (Integrity), Manaakitanga (Caring for people), Whanaungatanga (Relationships) and Kotahitanga (Unity). Being a real-world regulator means we take a systems view that is focused on improving safety outcomes and reducing harm, we work to understand why people behave the way they do and are pragmatic in how we respond, we encourage and educate to support people to comply and enforce compliance when necessary.

We encourage you to explore our regulatory strategy to learn more about our path to becoming a responsive regulator for the real world.
Along with our other we also have new Waka Kotahi Life, Income Protection and Critical Illness Insurance scheme available for permanent employees.

You will demonstrate knowledge of, or a willingness to gain an understanding of Te Ao Māori and promote tikanga and Te Reo Māori. You will also have knowledge of, or a willingness to gain an appreciation of te Tiriti o Waitangi (the Treaty of Waitangi) as it applies in the public sector.

Rā Katinga | Applications close : Sunday, 9 January 2022

For a copy of the position description:

For further information, email:

To be considered for this position you must have a legal right to live and work in New Zealand.

Waka Kotahi is an equal opportunity employer (EOE). At the Agency we recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process.

Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time


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Location: Palmerston North, Manawatu-Wanganui

Job date: Tue, 14 Dec 2021 04:39:21 GMT

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