CIB – Securities Services – Client Service Manager – Korea – Vice President

CIB – Securities Services – Client Service Manager – Korea – Vice President

Job title: CIB – Securities Services – Client Service Manager – Korea – Vice President

Company: JPMorgan Chase

Job description: Job Description:

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

J.P. Morgan delivers investor solutions that help clients protect their portfolios, optimize their efficiency and maximize opportunities in diverse global markets. Teams support clients across a global custody network spanning 100 markets, with custody and asset servicing, fund accounting and administration, alternative investment services, integrated analytics, agency lending, collateral management and depositary receipt solutions. Clients include asset and fund managers, asset owners, banks and broker-dealers, hedge funds and alternative investors, and insurance companies.

Employer Description

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Job Description
As a senior Client Service Manager (CSM) in Securities Services, you will have responsibility for a book of Custody and Fund Services clients. As the senior CSM servicing these clients you will have ultimate ownership for your client’s satisfaction with JPMorgan’s products and services.

Client Service Managers foster close relationship with their clients, understand requirements and expectations, take accountability for the resolution of issues, proactive client management, cultivate long term partnership to become trusted advisors with clients. CSMs also foster relationships with Operations and other groups (such as Product, Sales and Technology) locally and regionally in service delivery to the client. CSMs work with, and manage through, other functional areas both locally and globally, to ensure the provision of a timely and efficient level of service, with a high degree of autonomy in their management of the daily deliverables to the client.

Role responsibilities will include:

  • Client focus, understand client’s business needs and agenda, cultivate long term partnership with key clients.
  • Full accountability for the service delivery relationship with clients. Building relationships to understand client requirements and expectations.
  • Drive resolution and management of client queries, data & reporting collation, delivery issues and tracking of progress; leveraging internal teams as appropriate.
  • Lead in-person meetings with your client base to build relationships, establish an on-going governance structure, update clients on product and system enhancements, and work to ensure the client’s ongoing satisfaction with JPM.
  • Introducing senior JPM management to your clients.
  • Maintaining client profiles, and service level documents for your assigned book of business.
  • Completing periodic relationship reviews for your clients.
  • Monitoring and managing billing for accuracy on a monthly and annual basis.
  • Coordinating client training for proprietary JPM technology.
  • Coordinating service delivery across all products and services. Team members are comprised of colleagues from Custody, Accounting, Performance, Compliance, and Securities Lending.
  • Ensuring personal and client compliance with all company policies and procedures.

Qualifications

  • University bachelor’s degree or higher
  • Seeking candidate with ten or more years of experience with a custodian, asset management firm, broker/dealer, hedge fund, fund administrator, or other financial markets organizations servicing clients.
  • Experience in covering client relationships at the executive level. Strong focus in client service and account management.
  • Strong Global Custody operations and asset servicing experience.
  • Strong Fund Services knowledge and experience, especially fund administration and accounting services.
  • Ability to learn and discuss the products and services offered by Securities Services with clients, including Global Custody, Fund Accounting & Administration, Investment Information Services, and Securities Lending.
  • Strong written and oral communication and presentation skills.
  • Effective problem solving. Focuses on accountability, action and outcomes to ensure solutions meet client needs while aligning business deliverables to the firm’s mission and goals
  • Ability to exercise sound judgment and make effective decisions on behalf of the client and JPM.
  • Ability to prioritize, handle multiple tasks and work with minimal supervision.
  • Strong work ethic with a desire to work with a team and a willingness to learn the products and processes of JPM.
  • Strong English & Korean language fluency

About Us: J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team:

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

J.P. Morgan delivers investor solutions that help clients protect their portfolios, optimize their efficiency and maximize opportunities in diverse global markets. Teams support clients across a global custody network spanning 100 markets, with custody and asset servicing, fund accounting and administration, alternative investment services, integrated analytics, agency lending, collateral management and depositary receipt solutions. Clients include asset and fund managers, asset owners, banks and broker-dealers, hedge funds and alternative investors, and insurance companies.

Expected salary:

Location: 한국

Job date: Sun, 03 Oct 2021 07:26:25 GMT

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