Client Care Specialist, VCA Canada Birchmount Animal Hospital

Client Care Specialist, VCA Canada Birchmount Animal Hospital

Job title: Client Care Specialist, VCA Canada Birchmount Animal Hospital

Company: VCA Canada

Job description: Job Description:

VCA Canada Birchmount Animal Hospital is currently recruiting for a customer service-focused Client Care Specialist to join our clinic. This full-time opportunity includes a range of responsibilities that directly attributes to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for, and appreciated! Additional responsibilities and qualities required for this role are:

  • Create a warm and welcoming environment for our patient and pet parents
  • Ability to answer a multiline phone system and track and book appointments effectively
  • Placing outbound calls to pet parents for follow-up and future appointment bookings
  • Respond and manage email correspondence; clients, referring veterinarians & internal office messages
  • Admitting and discharging pet patients
  • Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments
  • Scheduling appointments
  • Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
  • Strong organizational skills
  • General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
  • Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
  • Previous customer service or front desk experience in hospitality or retail is an asset!
  • No experience with animals, no problem, so long as you love animals!

Email ​ with job R-47502 in the subject line

VCA Canada Offers!

At our core are our people – people with different strengths and interests that enrich our diversity, innovation and excellence. A team we think of as family. When you join our family, VCA Canada offers:

  • Join our culture of Wellness, Caring, and Appreciation!
  • Exceptional career development
  • Generous personal pet care discounts
  • A network of highly educated and skilled professionals!!
  • And more perks!

Join Us!

For more information regarding this opportunity, please email . or apply directly at

VCA Canada Cares!

At VCA Canada we don’t see an animal, we see a family member. VCA Canada embraces a culture of giving back to the communities we serve and demonstrates this philosophy through our national philanthropic program, Paw it Forward. Please visit our website to learn more,

VCA is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

Expected salary:

Location: Canada

Job date: Sat, 05 Jun 2021 04:58:00 GMT

Apply for the job now!

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