Client Support Executive

Client Support Executive

Job title: Client Support Executive

Company: Deriv Paraguay

Job description:

  • Salario: 4.000.000,00 $ (Neto mensual)
  • Categoría: Comercial / Ventas / Atención al Cliente
  • Subcategoría Atención al cliente
  • Localidad: Asunción
  • Activo desde: 25/07/2021
  • Jornada: Tiempo Completo
  • Tipo de Contrato: Contrato por tiempo indefinido
  • Cantidad de Vacantes: 1
  • Idiomas: Inglés ,Portugués

As a Client Support Executive at Deriv.com, you will assist our clients with any issues regarding our products and services, build a mutually beneficial relationship with them, and encourage them to try new products. You will also keep track of recurring issues and report clients? feedback to other teams. By delivering world-class customer service, you will forge client loyalty and promote business growth.

If you are a fresh graduate, you can still apply for this role, provided that you are passionate about helping clients and value competence, integrity, and teamwork.

– Resolve complex customer care issues through careful investigation and in keeping with

existing policies and procedures.

– Communicate solutions to customer issues in a clear, concise, friendly, and timely

manner.

– Respond to customer enquiries by phone, email, social media, and live chat daily.

– Process applications and customer documentation according to relevant policies and

regulations.

– File records and documents of customer interactions according to existing guidelines.

– Identify new marketing opportunities through customer feedback and contribute ideas to

expand our global customer base.

– Collaborate with members of our IT team to identify new ways to improve our products

and services for customers.

– Perform regular testing on our products and services.

– Collaborate with customer support agents in different time zones to ensure optimum results and customer satisfaction.

Work from 11:00 am?8:00 pm every weekday.

Requirements

– Exceptional oral and written communication skills in Spanish and/or Portuguese

– Proficiency in oral and written English

What?s good to have

– University degree in marketing, computer science, or any related field

– Practical experience in technical customer support

– Experience in the financial services or IT industry

– Proficiency in additional languages other than the ones stated above

Benefits

– Growth-inducing challenges

– Productive work atmosphere

– Cooperation, support, and empowerment

– Career progression opportunities

– Market-based salary

– Annual performance bonus

– Health benefits

– Casual dress code

Expected salary:

Location: Asunción

Job date: Mon, 26 Jul 2021 22:49:34 GMT

Apply for the job now!

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