Cluster Head of Property-Indonesia & ASEAN Markets

Cluster Head of Property-Indonesia & ASEAN Markets

Job title: Cluster Head of Property-Indonesia & ASEAN Markets

Company: Standard Chartered

Job description: About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.

We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities


  • Accountable for the development and execution of the Country and Cluster Property Corporate Plan including the delivery of the property scorecard objectives and outcomes aligned to strategic goals of Workplace Experience, Safety, Efficiency and Sustainability
  • Accountable for the development and delivery of Country and Cluster and country property strategies, influencing key geographic and business stakeholders to ensure optimal solutions are implemented
  • This role is a member of the Asia Property Management Team, with collective responsibility for developing the Property Strategy aligned with the overall Bank strategy.


  • The role is accountable through regional, cluster and country Property teams to ensure all aspects of the Property function are well managed, well operated and provide safe and productive work environment for the group’s staff and customers
  • Accountable for Property engagement model with cluster/country CEO’s and business leaders, to ensure the function has a deep understanding of strategic business needs and influence business outcomes beyond express needs
  • Accountable for managing a portfolio of 42 properties, spread across 340k square feet of branch and office space, supporting SCB staff in the cluster across 4 markets (Indonesia, Brunei, Philippines and Australia)
  • Managing a Cluster operating budget of more than $17m, through geographic teams in the most effective and efficient manner in support of and aligned with the business strategy, through continually improving operating metrics relating to space use, costs and employee experience.


  • Accountable for the Property geographic operating model and resourcing/budget decisions
  • Develop, implement and deliver property strategies and strategic initiatives
  • Manage annual country Property budgets including capital projects budgets. Agree Country and Cluster budgets with key stakeholders
  • Lead and empower teams to ensure the Country and Cluster meets its respective agreed environmental targets

People and Talent

  • Play a leadership role – accountable for providing clear, effective and supportive supervision and leadership of the Country and Cluster Property team
  • Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from the team and work in collaboration with risk and control partners
  • Employ, engage and retain high quality people, with succession planning for critical role, build bench strength and formulate succession plans for the team
  • Develop high performing and collaborative teams and enhance cross-functional relationships
  • Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives
  • Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks
  • Review the team structure/capacity plans regularly and feed opportunities into Property TOM (Target Operating Model) refresh
  • Support the SCB promise through the active support for team CSR activities.

Risk Management

As Risk Control Owner for Property Management and Security Management (including Health & Safety regulations) in Region, responsible under the Group Operational Risk Framework (ORF) for ensuring that the residual risks within the scope of Property responsibilities remain within appetite. In discharging this responsibility, the Cluster Head must:

  • Risk control owner for all Property related risks, including Health and Safety, Security and Business Continuity Management
  • Responsible for ensuring that the residual risks within the scope of responsibilities for managing the risk control areas of Property remain within appetite at Country and Cluster level
  • Act as a liaison between the Country Management Team and Property for Country and Cluster Crisis Management
  • Challenge and verify First Line risk identification and assessments, in line with changes in the internal and external environment
  • Identify and report key risks and ensure where outside of the risk appetite they are escalated to the appropriate body for risk acceptance
  • Maintain a good understanding of applicable laws and regulations pertaining to Property Risk control areas
  • Monitor compliance with and effectiveness of the risk control environment
  • Monitor ‘live’ risk issues and events material to the Bank and verify whether appropriate management action is being taken to mitigate their impact
  • Advise governance bodies on key risks, the effectiveness of mitigants and controls, and alignment of residual risks with appetite
  • Ensure operations in region / country are audit ready


  • Act as second line of assurance underpinning Partners responsibilities
  • Represent Property in risk committees – Country/Cluster FORTM, NFRC, etc.
  • Chair Country/Cluster FORTM meetings every two months
  • Accountable to ensure Supply Partner governance standards are met and performance of supply partners is meeting agreed service level standards.

Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
  • Lead the Country and Cluster Property team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
  • Monitor local regulatory developments and establish local addenda to Property owned Policies and Standards as required.

Key Stakeholders

  • Accountable for senior stakeholder management within the region; developing strong partnerships, proactive discovery of upcoming projects that impact the Cluster and Country spend, while creating value by influencing stakeholders to make decisions when considering the wider business
  • Key stakeholder interactions are CEOs, CFOs, COO’s CIOs and Business/Function Heads in the cluster and countries
  • Property Leadership Teams.

Other Responsibilities

  • Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Our Ideal Candidate

  • Experience – Real Estate Senior position 12+ years
  • Preferred Qualifications (experience more important than qualifications)
  • MBA or similar
  • Preferably a bachelor’s degree in Real Estate, Facilities Management, engineering or other business-related discipline preferred
  • Knowledge of the facilities/real estate market as well as a keen understanding of customer service principles
  • Demonstrated resourcefulness in seeking out market opportunities and leveraging supplier base to maximum advantage
  • Exceptional leadership capabilities and experience managing large multi-disciplinary teams
  • Strong Communication and Negotiation skills

Apply now to join the Bank for those with big career ambitions.

To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.

Expected salary:

Location: Jakarta

Job date: Thu, 23 Sep 2021 02:01:48 GMT

Apply for the job now!

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