Complex Claims Adjuster Marine Belgium – Brussels

Complex Claims Adjuster Marine Belgium – Brussels

Job title: Complex Claims Adjuster Marine Belgium – Brussels

Company: Ergon Recruitment

Job description:

  • To handle Marine portfolio of claims of intermediate complexity from coverage enquiry through legal liability assessment (where relevant) and quantum analysis, to timely and accurate resolution; ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all key internal and external stakeholders.
  • Provide a high standard of customer service and adherence to legal and regulatory requirements.

Duties and Responsibilities:

  • Managing key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits and providing a consistently strong standard of customer service.
  • Ensuring effective vendor and litigation management on Complex claims within a personal allocation.
  • Broader internal / external stakeholder communication where required
  • Strive for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes
  • Contribute to maintenance of best practice procedures for Marine intermediate to high value Complex claims, consistent with global best practice.
  • Demonstrate a high standard of technical claims competence. Demonstrate a strong standard of competence in handling intermediate to advanced complex claims in Marine


  • Timely, accurate and customer focused claim resolution, minimising indemnity exposure and mitigating vendor and legal expense for claims of medium to high complexity
  • Effective communication of key medium to high Complexity claims and Marine portfolio messages to internal stakeholders and external stakeholders.
  • Financial control through consistent reserve and other financial transaction discipline
  • Accurate and consistent policy interpretation against claims of intermediate to high complexity

Het profiel

  • Demonstrate good communication skills, both written & verbal
  • Time management – ability to manage & prioritise workload and diary management.
  • Ability to contribute effectively within a team environment.
  • Ability to work with claims stakeholders to effectively direct claims strategy
  • Participate in client review and Profit Centre meetings.
  • Policy language skills enabling accurate and consistent policy wording interpretation
  • A strong knowledge of legal / regulatory and litigation / procedural requirements for their line of business
  • Some experience in negotiation, mediation, arbitration and litigation skills.
  • Strong experience in negotiating on intermediate to high complex claims and knowledge and experience in mediation, arbitration and Alternative Dispute Resolution
  • Experience in effectively following up on recommendations from technical claims audits and continuous claim handling improvement
  • Knowledge in Marine technical claims topics is a plus.

Onze klant

  • Our client is a leading global insurance organization.
  • Our client provides a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions.



Publish date




Expected salary:

Location: Bruxelles

Job date: Thu, 28 Oct 2021 05:41:11 GMT

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