Job title: Concierge Host
Company: Six Senses
Job description: Job Title : Concierge Host
Job Department : Rooms / Guest Services
Property : Six Senses Zighy Bay
Location : Oman
Language : English
Type : Full Time
Scope of Work : As Concierge Host, I fully comprehend the vision of Six Senses Zighy Bay to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.
In this role, I will assume full responsibility for the efficient operation of all concierge tasks to provide exceptional products and services within brand operating standards.
An important part of the role is to interact with guests and hosts in a professional, courteous and positive manner and proactively seek feedback. I am responsible for an exceptional guest experience from arrival to departure. In the event of guest complaints, I will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests.
I will perform the following relevant tasks for this role:
– Responsible for responding to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum guest satisfaction while complying with resort standards and policies.
– Process and handle all guest requests in regards to packages, faxes, messages and mail.
– Assist guests in all inquiries in connection with resort services, hours of operations, key hotel personnel, in-house events, directions, etc.
Qualification : To execute the position of Concierge Host, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results. I possess a minimum hospitality diploma/degree from a recognized hospitality school and more than one years experience in a similar hotel operational role.
I am a personally involved, visible and proactive host with excellent organizational skills. I have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer and I have experience and I am able to work in a cross-cultural environment positively.
Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have good knowledge of food and beverage service including kitchen skills. I have excellent knowledge of guest related functions, guest service and local surrounding areas.
I have an excellent command of written and spoken English with some knowledge of the local language and customs.
I am able to live in a remote environment for extended periods of time.
Accommodation Provided : Yes
Benefit : Six Senses benefits
Job Code : SSZB
Job date: Fri, 19 Nov 2021 06:01:00 GMT
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