Customer Fulfilment Representative

Customer Fulfilment Representative

Job title: Customer Fulfilment Representative

Company: Lenovo

Job description: Customer Fulfilment Representative

General Information

Req #


Career area:

Supply Chain




Bratislavský kraj




Friday, September 17, 2021

Working time:


Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive.

And we go big. No, not big-huge.

We’re not just a Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re in 180 markets, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions-not just the select few-experience our version of a smarter future.

The one thing that’s missing? Well… you…

Description and Requirements

Proactively manages customer service on a daily basis and is responsible for placing all the necessary information and reports in the database. Is the first point of contact for internal departments and serves as an agent for support of salesmen and customers – for all questions regarding order status, and must ensure adequate professional communication of high quality. Provides newcomer training and takes actions to constantly improve the process as required.


  • Solve all the customer open queries (e.g. estimated shipment/arrival date for orders, products going end of life, escalations)
  • Manage order quality issues in order to achieve targets defined by management and ensure all necessary actions and escalations are in place
  • Handle backlog of orders to ensure orders are fulfilled on time and within Lenovo agreed service lead times
  • Respond to all requests in a professional and timely manner

About Lenovo

We are Lenovo!
Currently the number one PC vendor worldwide, we continue to be the fastest growing company in our respective field. We’re a leader in genuine innovation, dreaming up – and building – the technology and services that enable and inspire progress around the world.

We are dedicated to fostering an environment that encourages entrepreneurism and ownership – a workplace where your talents can be challenged, and your efforts recognized and rewarded. We’re the progressive thinkers, creative doers and endless tinkerers who will always challenge the traditional and who know true groundbreakers never stand still. No matter what team you’re a part of, joining us you can create real impact.


You will be reporting to Customer Ops Manager.


  • Bachelor degree (experience could make education less important)
  • English – fluent oral and written
  • German ( a very good “nice to have”)
  • 1 year experience in similar field/environment
  • Proactive, independent and responsible
  • Work under pressure
  • Motivated

What We Will Offer You:

  • An open and stimulating environment within one of the most forward thinking IT companies
  • Flat structures and fast decision-making processes
  • A modern and flexible way of working to combine personal and professional life, working from home
  • An international team with a high focus on Gender Diversity
  • Attractive compensation package

We are looking forward to discussing this position with you soon!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

Expected salary:

Location: Bratislava, Bratislavský kraj

Job date: Sat, 18 Sep 2021 23:42:37 GMT

Apply for the job now!

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