Cybersecurity Support Engineer – Malaysia
Job title: Cybersecurity Support Engineer – Malaysia
Job description: Fortinet is growing and we are expanding our APAC technical support team, we are looking for strong technical support engineers/specialists at a senior level. We require candidates with the ability to identify and resolve problems in a timely manner Fortinet is growing and we are expanding our APAC technical support team, we are looking for strong technical support engineers/specialists at a senior level. We require candidates with the ability to identify and resolve problems in a timely manner to gather and analyze information and to skillfully develop alternative solutions for customers. All positions require strong oral and written communication skills. Oral communication skills include the ability to speak clearly and persuasively, to listen carefully to ensure full understanding of the situation, and to respond well to questions when dealing with both positive and negative situations. All positions also require the ability to write clearly to provide full information as well as to understand and interpret written information. Responsibilities: Support Fortinet’s customers globally and may travel within APAC region to meet up customer when necessary Understand customer network/security implementation and requirement technically Technical issue analysis, troubleshooting and consultation for customer Effective communication with customers and colleagues Manage customer expectation correctly Provide technical solution recommendation or workaround for any Fortinet product model limitation/known issue Customer case management and escalation Reproduce customer issue/bug in Fortinet APAC lab Fortinet’s Product bug management and escalation to engineering team Keep improving technical knowledge and updating latest network/security technology and protocols Knowledge, idea and experience sharing within the team Contribute to the team’s success and be part of good team player Requirements: Bachelors Degree in Electrical Engineering or Computer Science or equivalent experience With 4-7 years working experience in networking/security related field. In-depth knowledge of TCP/IP Experience in TCP/IP, dynamic routing and L2/L3 network protocols implementation Good communication and written skills in English Got sense of urgency and capable to handle tense situation Positive, communicative and customer oriented attitude Having any of industry certificates (NSE4, NSE7, FCNSP, CISSP, CCNP, CCSP,CCNA ) Experience in security products and technology (e.g. Firewall, IPS, DDoS) Good exposure in Unix/Linux environment would be a plus Experience in system integration and multi-vendor environment Experience in data center deployment Experience in wireless access point Experience in SQL database Fortinet is an Equal Opportunity employer. We will only notify shortlisted candidates. Fortinet will not entertain any unsolicited resumes, please refrain from sending them to any Fortinet employees or Fortinet email aliases. Should any Agency submit any resumes to Fortinet, these resumes if considered, will be assumed to have been given by the Agency free of any related fees/charges. #LI-MK1
Location: Kuala Lumpur
Job date: Sun, 12 Sep 2021 22:50:43 GMT
Apply for the job now!
#Cybersecurity #Support #Engineer #Malaysia