ECS Client Delivery Market Unit Head – Mexico

ECS Client Delivery Market Unit Head – Mexico

Job title: ECS Client Delivery Market Unit Head – Mexico

Company: SAP

Job description: What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

About the team

Join our customer management team in Enterprise Cloud Services (ECS), the largest private cloud service provider in the world, serving customers in the Mexico Market Unit. Our passion is to give our customers the best service quality and achieve highest customer satisfaction ratings. We serve customers from all industries and make sure that their system landscapes and cloud transformation projects run stable and successfully so that our customers can focus on their business.

The Role

The Client Delivery Managers in Enterprise Cloud Services (ECS) are the primary point of contact for SAP’s private cloud customers. This includes our offerings RISE with SAP S/4HANA Cloud, private edition, SAP HANA Enterprise Cloud (HEC) and Cloud Application Services (CAS).

For one of our CDM teams in the Latin America region, we are looking for a manager. In this role, you will be responsible for managing, developing and further growing a team of at least 10 employees at all levels of experience, operating in a very dynamic and fast-growing business. Besides classic people management tasks, you will act as the management representative and first escalation instance for our customers and drive improvement and transformation initiatives together with the other managers in the region both within and outside ECS.

Role Requirements

  • Good understanding of SAP’s cloud business, especially private cloud offerings
  • Technical / functional SAP knowledge
  • Project management skills (PMP or Prince2 certification is a plus)
  • Pro-active, problem solving, “can-do” attitude and “customer first” mindset
  • Ability to switch communication styles for technical and non-technical audience with confidence
  • Communication with customers both at working and at C-level
  • Capacity management
  • Strong engagement management, relationship building and de-escalation skills
  • Negotiation, conflict management and networking skills
  • Accustomed to working in international and global matrix organizations
  • Business and results oriented mindset
  • Excellent presentation and communication skills in Spanish and English. Additional languages (spoken in the LAC region) are a plus.

Work Experience

  • 8+ years of experience in a customer-facing role in the cloud or IT consulting business
  • Previous experience in management role is a plus
  • Successful track record of leading projects and teams
  • For SAP-internal: completion leadership preparation programs like iAspire or Prepare to Lead is a plus

LOCATION

Mexico

EXPECTED TRAVEL

20%

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: or , APJ: , EMEA: .

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID:314787 | Work Area: Information Technology | Expected Travel: 0 – 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations:

Expected salary:

Location: Ciudad de México

Job date: Tue, 23 Nov 2021 23:56:16 GMT

Apply for the job now!

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