Quality Assurance Specialist

Quality Assurance Specialist

Job title: Quality Assurance Specialist

Company:

Job description: JOIN OUR TEAM A leading financial institution setting the pace through its commitment to corporate values and a superior client satisfaction, seeks a qualified candidate to join its POPULAR team of successful professionals in Puerto Rico for the following position:

General Description

Monitors and ensures procedures within the organization are being met according to company guidelines, policies, and regulations. Ensure objectives are being met so that the company maintains operations at an optimal level. Determines non:compliant operations and documents details. Provides coaching to employees, follow up that corrective action have been taken and provide management with reports and make recommendations to improvements. Analyzes operating procedures to devise most efficient methods of accomplishing work.

Essential Duties and Responsibilities
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Supports organizational studies and evaluations, design systems and procedures, to assist management in operating more efficiently and effectively.

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Studies problems and procedures such as organizational change, communications, information flow, integrated production methods, or cost analysis.

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Gathers and organizes information on problem or procedures.

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Analyzes data of exception gather, develops information, and considers available solutions or alternate methods of proceeding.

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Communicates with management and users to assure smooth functioning of newly implemented of Unit procedures. Periodically review to ensure that procedures reflect any change in procedure that was implemented in the Unit.

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Designs and perform testing and validation activities for processes of the Units Service Center, Business Processing, Payment Management and Investigation and Analysis.

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Provides assurance of controls and compliance with laws, regulations, and policies.

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Evaluates business operations to identify potential concerns and control issues.

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Organize and document observations, and determine the root cause of issues.

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Communicates results of targeted reviews and corrective action plan validations in an objective and unbiased manner, reflecting relevant facts that lead to logical conclusions.

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Considers available solutions to propose remediation plans for Management to develop and implement appropriate corrective actions.

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Maintains an understanding of Insurance Operations and applicable regulatory and corporate policy guidance/expectations.

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Serve as a team leader and acts independently working under limited supervision.

Education

Bachelor’s Degree in business administration, Information Systems, Mathematics, Statistics or Programming.

Experience

At least two years of related experience.

Other Qualifications
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Experience in auditing, validating, or quality review analyst.

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Knowledge in Insurance Operation.

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Customer Focus.

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Ability to identify problems, analyze their causes and resolve them in a timely and successful. manner to reduce time and facilitate work processes in the unit.

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Capacity to work in teams and collaborate with peers to meet common goals.

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Analytical and quantitative capacity.

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Ability to work with multiple tasks simultaneously and under pressure.

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Ability to organize and administrative time in an efficient manner to meet required deadlines.

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Knowledge in statistics and presentation programs:MS Excel, Power:BI, Power Point, Word and Outlook.

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Oral and written proficiency in both English and Spanish.

Competencies

Accountability
Analytical Discipline
Collaboration and Teamwork
Change Agent
Customer Centric
Self Development
Business Excellence
Character
Important: The candidate must provide evidence of academic preparation or courses related to the published job.

As Puerto Rico’s leading financial institution, we reaffirm our commitment to offer essential financial services and solutions for our customers at all times, including during

Expected salary:

Location: San Juan, PR

Job date: Thu, 08 Jul 2021 22:50:01 GMT

Apply for the job now!

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