Store Manager, Malaysia

Store Manager, Malaysia

Job title: Store Manager, Malaysia

Company: Bulgari S.P.A

Job description: Position

Job Purpose:

Responsible for the excellent management of the Bulgari store through the achievement of the sales objectives, coaching and maintaining a highly motivated sales team as well as delivering exceptional service to the clients.

Key Responsibilities:

  • Manage the store to achieve sales and retail objectives
  • Implement cost efficiency measures
  • Work with Regional Marketing & Communications Team to ensure the overall marketing & communication strategy is aligned to store needs
  • Analyze sales trend with the support of Marketing & Communication to propose and implement necessary actions to improve boutique performance.
  • Assist and coordinate the in-store events together with the Marketing & Merchandising Teams
  • Work closely with Marketing & CRM Teams to develop various aspects of acquiring new clients
  • Constantly nurture relationships with clients, in store and outside the store implementing client database activities, as per marketing and CRM Teams.
  • Establish good working relationship with Landlord and be updated about Mall activities
  • Concur to the definition of action plans related to the mystery shopping results and ensure their implementation.
  • To embrace and collaborate with Ecommerce to engage and provide a holistic retail Omnichannel experience for the client.
  • Constantly coach sales team on extraordinary service, selling skills and attitude to deliver a unique and memorable shopping experience.
  • Address client concerns/disputes/complains assuring that the client satisfaction is restored.
  • Be responsible for the good maintenance, the safe environment, the good functioning of the store as well as respect of excellent uniforms and grooming standards.

Qualifications

  • At least 6 to 8 years of Retail Operations background, with 3 years in relevant role.
  • Must have experience in leading a team; at least 5 years in people leadership capacity
  • A Bachelor’s degree is a plus
  • Knowledge of jewelry and watches with good sales experience is preferred

Solid understanding of the luxury industry

Expected salary:

Location: Kuala Lumpur

Job date: Sat, 30 Oct 2021 22:19:12 GMT

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