Store Manager, Malaysia
Job title: Store Manager, Malaysia
Company: Bulgari S.P.A
Job description: Position
Responsible for the excellent management of the Bulgari store through the achievement of the sales objectives, coaching and maintaining a highly motivated sales team as well as delivering exceptional service to the clients.
- Manage the store to achieve sales and retail objectives
- Implement cost efficiency measures
- Work with Regional Marketing & Communications Team to ensure the overall marketing & communication strategy is aligned to store needs
- Analyze sales trend with the support of Marketing & Communication to propose and implement necessary actions to improve boutique performance.
- Assist and coordinate the in-store events together with the Marketing & Merchandising Teams
- Work closely with Marketing & CRM Teams to develop various aspects of acquiring new clients
- Constantly nurture relationships with clients, in store and outside the store implementing client database activities, as per marketing and CRM Teams.
- Establish good working relationship with Landlord and be updated about Mall activities
- Concur to the definition of action plans related to the mystery shopping results and ensure their implementation.
- To embrace and collaborate with Ecommerce to engage and provide a holistic retail Omnichannel experience for the client.
- Constantly coach sales team on extraordinary service, selling skills and attitude to deliver a unique and memorable shopping experience.
- Address client concerns/disputes/complains assuring that the client satisfaction is restored.
- Be responsible for the good maintenance, the safe environment, the good functioning of the store as well as respect of excellent uniforms and grooming standards.
- At least 6 to 8 years of Retail Operations background, with 3 years in relevant role.
- Must have experience in leading a team; at least 5 years in people leadership capacity
- A Bachelor’s degree is a plus
- Knowledge of jewelry and watches with good sales experience is preferred
Solid understanding of the luxury industry
Location: Kuala Lumpur
Job date: Sat, 30 Oct 2021 22:19:12 GMT
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