Support OPS associate with Dutch – Home office, FBA – Fulfilled by Amazon

Support OPS associate with Dutch – Home office, FBA – Fulfilled by Amazon

Job title: Support OPS associate with Dutch – Home office, FBA – Fulfilled by Amazon

Company: Amazon

Job description: DESCRIPTION

Job summary
This position is 100% home office based (Slovakia) / standard office option, depends on candidate preferences.

With Fulfillment by Amazon, Amazon’s new and innovative service offering, any merchant can send inventory directly to Amazon, where it is stored and managed in one of our modern, secured facilities. Merchants may list items for sale on Amazon or use other sales channels such as their own website or third-party shopping/auction websites. When orders are received, Amazon will professionally pick, pack and ship the product direct to a merchant’s customer. In addition, Amazon takes full responsibility for servicing the merchant’s customers and handles all customer returns as required, thus offering end to end fulfillment and customer service experience.

To help support the FBA initiative supporting both our Merchant and Customer experience, the ideal candidate will drive merchant compliance via the Support OPS program, reviewing reimbursement claims for lost/damaged inventory, reporting key learning to relevant stakeholders as well as help driving improvements with them.

Key job responsibilities

  • Handling Seller requests related to damages and losses occurred during FBA processes;
  • Performing quality audits of the decisions made by primary contact line for FBA sellers
  • Assure timely manner resolution for Seller partners inline with Support OPS processes
  • Support for ongoing programs and initiatives within FBA support OPS team;
  • Working on continuous program improvements and identifying the opportunities for process enhancements;

Base pay for this position is 1,300 EUR and there are further pay components within the total compensation.

BASIC QUALIFICATIONS

  • Good verbal and written communication skills;
  • Fluent English and Dutch language
  • Good Microsoft Office/PC skills, including good working knowledge of Excel (intermediate to expert);
  • Demonstrated problem solving and analytical capability;
  • Experience communicating with technical and non-technical stakeholders across multiple business units;
  • Good team player and the ability to work with a wide cross-section of people in various locations;
  • Independent and flexible;
  • Strong customer focus.

PREFERRED QUALIFICATIONS

· Impeccable attention to detail;
· SQL basic/intermediate
· Strong business judgement;

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Expected salary: €1300 per month

Location: Slovensko

Job date: Wed, 05 Jan 2022 23:32:08 GMT

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