Tech Support – First Responder
Job title: Tech Support – First Responder
Company: Top Staff Panama
Job description: Responsible for the support to end users in the use of technology systems, hardware, and software. Develop and promote good customer relationships by helping end users troubleshoot technical issues that come through the help desk.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provide end users with Tier I technical support for devices: computers, workstations, laptops, mobile devices, printers, document cameras, hot spots, and other hardware.
Be the first responder to technology tickets and phone calls, resolve issues for customers or pass on to Tier II and III support as needed.
Document and analyze tech support requests, prepare, and summarize review of support bi-monthly at regular team meetings..
Installation and troubleshoot basic software applications.
Assist customers with login resets.
Communicate with external support entities regarding product, product orders, create return authorizations with vendors when warranted, and prepare products for shipping returns.
Enters all required information of all service requests and incidents into the Service Desk software
Performs other related duties as assigned or requested.
Active directory Admin level knowledge.
RequiredHigh School diploma or G.E.D.
Desired Bachelor degree in computer science.
In-depth knowledge of Windows 10 Operation Systems and MS 365 suits.
Hardware/Software troubleshooting skills (phone, remote)
Office 365 installation/support
Effective communication skills
Monday to Friday – 40 hours per week.Ç
Work from home.
Location: Ciudad de Panamá
Job date: Fri, 26 Feb 2021 01:51:19 GMT
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