Technical Instructor – Beijing, China
Job title: Technical Instructor – Beijing, China
Job description: The Technical Instructor will provide basic, intermediate, and advanced technical training courses on behalf of Beyond to all levels of Genesys customers and partners. In addition to training at our Daly City facility, you will have a modest amount of travel to customer sites and other Genesys facilities – and occasionally the travel will be international.
As Technical Instructor, you will deliver training courses within the defined standards, guidelines and tools of GENESYS (“Standards”). Instructors will take the time to prepare for technically challenging courses and spend considerable amount of their time on platform. Instructors also support training programs and projects by occasionally developing or modifying training material or delivering customer-specific courses. You will work with classroom images and occasionally assist with student lab setup.
Conduct a combination of many of our technical courses for internal, partner, and customer audiences either online or at both Genesys and customer locations.
Prepare for customer-specific course deliveries through pre-assessment, program planning, and custom material compilation.
Work with our Virtual Lab environment.
Keep abreast of product development and internal Beyond team to maintain subject matter expertise for our rapidly-evolving product line.
Be able to travel (around 35%)
You must be highly technical and capable of rapidly absorbing multiple weeks of courseware on sophisticated technologies. You should have experience with contact centers or telephony software on the areas of Reporting (Infomart & Interactive Insights), E-Services, SIP, Composer Voice & Routing, Workforce Management, Intelligent Workload Distribution and Genesys Cloud among others.
Please note that Genesys will not accept resumes from agencies at this time.
To be eligible to apply for this role, you must be legally permitted to work in China.
Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least December 31, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis.
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit .
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Job date: Thu, 11 Nov 2021 23:24:13 GMT
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