Technical Support Engineer

Technical Support Engineer

Job title: Technical Support Engineer

Company: Top Staff Panama

Job description: The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers’ technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate. Responsibilities Reproduce customer environment and run tests
Manage and address electronic tickets efficiently
Liaise between sales team, customer success team, and customers to properly address customer problems
Troubleshoot and configure software and hardware

Requisitos

Qualifications 2+ years’ of technical support experience
Customer service oriented
Strong written and verbal and troubleshooting skills

Beneficios

Work from Home
Paid holidays
sick days
vacation

Expected salary:

Location: Ciudad de Panamá

Job date: Fri, 30 Jul 2021 05:11:42 GMT

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