Telephone Banking Consultant – Fully Bilingual

Telephone Banking Consultant – Fully Bilingual

Job title: Telephone Banking Consultant – Fully Bilingual


Job description: JOIN OUR TEAM!

A leading financial institution setting the pace through its commitment to corporate values and a superior client satisfaction, seeks a qualified candidate to join its POPULAR team of successful professionals in Puerto Rico for the following position:

Full Time and Part Time Opportunities

Both Full Time and Part Time positions will require a Full Time training period:

Training starts on
July 2021

Duration: 8 weeks

Schedule: 8:00 am – 5:00 pm

Location: San Juan

General Description

Provides customers excellent telephone service to assure the retention and growth of clients’ portfolio ensuring that customers receive the best service possible.

Essential Duties and Responsibilities

Analyzes client needs of service and claims, evaluates the different alternatives to satisfy them, and makes decisions to resolve them immediately. Promotes cross sales of financial products and services. Solves situations within the authority frame granted or refers those that are outside his/her authority. Provide information regarding products and services offered by Popular, such as loans, credit cards, credit lines, payments to vendors, balance inquires, and other.


+ 60 Bachelor’s degree credits approved

At least two years of related experience preferable.

Other Qualifications

Excellent customer service skills, including telephone skills and telephone etiquette.

PC Skills including knowledge of Windows Microsoft Office Applications (Word, Excel, Power Point, etc).

Detail oriented with analytical skills.

Excellent oral and written communication skills in English and Spanish.


Analytical Discipline
Collaboration & Teamwork
Change Agent
Customer Centric
Self Development
Business Excellence
The candidate must provide evidence of academic preparation or courses related to the published job.

As Puerto Rico’s leading financial institution, we reaffirm our commitment to offer essential financial services and solutions for our customers at all times, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

Popular Inc., is an Equal Opportunity Employer

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Job Segment:

Outside Sales, Sales, Customer Service

Expected salary:

Location: San Juan, PR

Job date: Thu, 08 Jul 2021 22:59:29 GMT

Apply for the job now!

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