USA Academy Trainer

USA Academy Trainer

Job title: USA Academy Trainer

Company: Wren Kitchens

Job description: The team behind Wren Kitchens have been an industry leader in kitchen manufacturing for both the UK and US markets for more than half a Century, and has now become the UK’s fastest growing designer, manufacturer and retailer of fully assembled kitchen cabinets.

We already have over 105 showrooms across the UK, 2 in the USA with a further 2 opening this year and an exciting expansion plan over the coming years! Wren is a privately owned, family run business, which is passionate about kitchens and delivering an exceptional customer experience. With the largest range of colors and styles, Wren provide the creative freedom to inspire customers and enables their dream kitchens to become a reality!

The role of a Wren Academy Trainer is exciting, fast paced and pivotal to the success of onboarding retail employees. With varied delivery methods on hand, and a team of experts to support creativity, this is a fantastic and rewarding opportunity! Wren Kitchens not only look after their customers, they look after their employees too! The Academy Trainer role comes with an excellent benefits package, a supportive environment and a career where you can grow and develop!

About The Role

The role of a Wren Academy Trainer is exciting, fast paced and pivotal to the success of onboarding retail employees. With varied delivery methods on hand, and a team of experts to support creativity, this is a fantastic and rewarding opportunity! Wren Kitchens not only look after their customers, they look after their employees too! The Academy Trainer role comes with an excellent benefits package, a supportive environment and a career where you can grow and develop!

Critical Purpose of the role:

  • To deliver a world class induction and a fantastic onboarding experience for all retail employees which drives engagement in the business and reduces LTO within the first 6 months of employment
  • To be an expert in Wrens customer journey, products and state of the art technology
  • Support the retail teams to ensure expert product knowledge is gained and great customer service is delivered consistently
  • Support, develop and coach new retail employees by delivering engaging content using blended learning methods
  • Be an ambassador for Wren’s culture, and lead by example with the Company’s core values and mindset
  • Evaluate and develop training programmes to improve results and performance
  • Stakeholder engagement is essential putting training at the forefront of business objectives and strategy
  • Training design and delivery methods must embrace new methods and technology
  • Responsible for identification, design, delivery and full administration of training

Main responsibilities:

  • Take control of our retail onboarding employees’ first 12 weeks
  • Deliver Wren’s 5 day world class Induction programme to all new starters across retail
  • Evaluate training results to ensure training delegates have achieved required benchmarks
  • Provide further enhanced training throughout the 12 week programme, using webinar, coaching calls and mentorship
  • Conduct training needs analysis for new employees after training to identify key areas of development
  • Support the creation of e-learning content, that is relevant and up to date
  • Ensure all Induction material and training records is accurate, up to date and relevant
  • Design & deliver content that can be distributed and delivered to all retail employees
  • Provide timely verbal & written feedback to delegates’ line managers
  • Ensure the Academy is maintained and an environment conducive to learning
  • Attend and deliver at divisional meetings product updates as and when required/requested
  • Any additional tasks requested by your Manager

About You

  • Experience training for retail/customer service roles or extensive sales experience
  • Excellent communication skills
  • Comfortable working in a fast paced environment
  • Be able to demonstrate examples of training delivery and results
  • Have a natural and engaging flair for delivery
  • Excellent IT Skills

Expected salary:

Location: Milford, CT

Job date: Thu, 01 Jul 2021 00:36:06 GMT

Apply for the job now!

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